company logo

Help center

Beami's Quick Start Video Guides
All collectionsGetting leads in - Channel ConnectionsConversion TrackingConnect Facebook & Instagram Messenger to Beami

Connect Facebook & Instagram Messenger to Beami

Track direct messages from Facebook & Instagram

info icon
This feature is still in beta version and won’t be available to all users.

If leads message you directly on Facebook or Instagram, Beami can track them too.

You’ll just need an Access Token.

🔧 Connect Facebook & Instagram Messenger to Beami


Step 1: Create a Messaging Data Source

✅ Go to Facebook Events Manager.
✅ Choose Messaging as the data source.

✅ Connect your Facebook Page.

Step 2: Create or Use a Dataset

✅ Follow the prompts to create or select a dataset.

Step 3: Open Settings

✅ Open the dataset.
✅ Click the Settings tab.

Step 4: Get Your Access Token

✅ Scroll to Conversions API.
✅ Click Generate Access Token.
✅ Copy the token.

Step 5: Add to Beami

✅ Go to Marketing > Ad Tracking in Beami.
✅ Select “+ Add Account” on Facebook Messenger/Instagram Messenger
✅ Paste the Access Token and name the account.
✅ Click “Save”.

Done! Beami will now send events when Messenger leads come in or move through your stages.

Did this answer your question?
😞
😐
😁